Issue#1376: Photoshop - PC rebooting when using photoshop

  • Sometimes when I worked with Tiff or HDR files my PC reboots, anyone had the same problem already?

    0 Answers

    Sorry, your answer is too short !

  • Issue#1370: Photoshop - photoshop cc 2015 hdr toning preview checkbox issue

    After updating Photoshop cc 2015, HDR Toning Preview checkbox is not working !

  • Issue#7048: Photoshop - Memory issue when I tried to render background with lighting effect. I have 4GB of RAM o

    Memory issue when I tried to render background with lighting effect.I'm running win7 and photoshop CC 2015 on i5 processor with 4GB of RAM.

  • Issue#48100: After Effects - Issue with CS6 Master Suite > Photoshop > 3D function

    Hey,  I have an ongoing issue with with CS6 Master Suite > Photoshop > 3D function and the 3D window in preferences are, neither works. Customer Care cannot help me due to policy restrictions, which is totally weird P.S. and they told me to hit up the forumsCan anybody help?

  • Issue#85100: After Effects - I need help with a Photoshop CC crop/art board issue

    I recently upgraded to the newest version of Photoshop CC and now there is a strange black crop on all of my artboards that I can not remove or even move. Anyone know what this is and if I can remove it?

  • Issue#85348: Photoshop Elements - Elements 14 - pricing/billing issue

    I have a billing issue with Adobe.  They charged me ~$120 for an Elements upgrade, while advertising on their site for ~$90.  Is there truly US phone number for this kind of problem? Chat rep merely 'escalated to next level'. Any advice?

  • Issue#145762: CS6 Photoshop Arrow Issue

    One of our Designers who uses a late imac is having an issue with arrows in photoshop. For some reason when she draws an arrow the arrow becomes corrupted and starts placing gaps between each end of the arrow. I have un-installed then re-installed CS6 on her machine and this problem still occurs. Does anyone know what this is and how to fix it?

  • Issue#151727: After Effects - Hi! Does anyone have a color issue with Photoshop CS6 or CC?

    I have a photo that was edited and saved as jpg using CS6.  And I also took the same file and save it in CS2.  When I have both files printed, both yield a different color result.  The CS6 jpg file yields a higher contract and skin tone is yellowish.  The CS2 jpg file yields a better result, more neutral in color and contrast.  Both are printed in the same printer with no color correction.  Your feedback and advice is most welcome.  Thanks!Above: Scanned print of jpg file saved in photoshop CS2 Below: Scanned print of jpg file saved in photoshop CS6

  • Issue#166972: After Effects - Photoshop cc 100% view issue

    Hi, When I create an element 500px X 500px it looks smaller than it should even when I am on ZOOM 100%.I red a lot and didn't find any solutions. I am on MAC 15" and retina screen. Thnx Boris

  • Issue#291512: Photoshop Elements 14.1 on Mac pop-up box freezing issue.

    I have Photoshop Elements 14.1 with all the latest updates, working on a Macbook Pro OS X El Capitan 10.11.3, 16 GB RAM, Intel Iris Pro Graphics. After launching the program and working on some photos I get this pop-up box message that freezes the program and doesn't go away, unless I force it to quit: "Invalid message sent to event "NSEvent: type=AppDefined loc=(869.855,571.02) time=117949.2 flags=0 win=0x0 winNum=0 ctxt=0x0 subtype=15 data1=1 data2=1" This has become very annoying, as I've paid for the product and cannot properly use it in my work. How can this issue be resolved?

  • Issue#307949: Photoshop Elements - reinstall issue

    I was using my elements 9 yesterday with no issues. Today it will not open and says I should reinstall. I have the disk and but when I go to reinstall it says remove first and a note says to deactivate and remove s first. How do I do this if I can't open the program????

  • Issue#317823: Photoshop Elements - Adobe compatibility issue PSE 14 and el capitan

    Has Adobe said when they expect to address the compatibility issue PSE 14 and el capitan?

  • Issue#329463: After Effects - Wacom Intuos Pro on Surface Pro 4 pressure sensitivity issue on Photoshop CC 2015

    I am using a Wacom Intuos Pro on my Surface Pro 4 but there is a pressure sensitivity issue which is very random and it seems to be happening only in Photoshop. The pressure sensitivity is on and off randomly with the Wacom Pen. I've installed the latest driver of Wacom Intuos pro. And whenever the pressure sensitivity on intuos pro stops working, I simply make a few strokes on the canvas using the Ntrig Pen that came with with my SP4 (with a working pressure sensitivity) and then when I draw using the wacom pen again, the pressure sensitivity starts to work again. It might be a Photoshop bug worth looking into. Both devices (pens) seems to be working perfectly together with other apps like fresh paint and zbrush, even in illustrator. But not Photoshop. Thanks!

  • Issue#419336: Photoshop Elements 14 catalog issue

    In Windows 10. Have upgraded from Photoshop Elements 11 to version 14. After catalog conversion, all photos are fractured and cannot be reconnected. Any ideas how to retrieve photos? Have tried to delete from catalog and re-import. Get message itr does not support jpeg file.

  • Issue#449151: Photoshop Elements - I am about to uninstall Elements 13 because of a computer issue, do I have to d

    I am about to uninstall Elements 13 because of a computer issue, do I have to deactivate it first? I cannot see a deactivate option under 'help' as there used to be I intend to reinstall it when the computer issue is fixed

  • Issue#458066: After Effects - Issue with Photoshop Tools not working

    I've been using Photoshop CS5 for a while without issue. I even used it yesterday morning and everything worked fine. Today however once I open a new or old file, I can use all of the tools like the Marquee tool, Lasso tool and the Crop tool. However after resizing the image or pretty much doing anything else, all of these tools just don't work anymore. I can't do anything but close the file. I tried resetting all the tools and what not. Didn't help. I uninstalled everything Adobe related from my machine and installed CS5 again and still had the same issue. Then I uninstalled everything again and installed CS6 and I have the same problems. I searched all over Google for over and hour and found nothing related to my issue. I haven't installed anything new, so I can't even go back to that to see if that's what spurred these sudden issues. Does anyone have a clue to why this is happening? Thanks

  • Issue#508689: Photoshop Elements 13.0 update issue

    This program has been installed and was not allowing me to update. It kept prompting me to update every 1-2 minutes. So I re-installed the program and the same thing is happening. I can't do the editing I want as the prompts to update happen too frequently. How can I get this replaced? This software appears to be defective.

  • Issue#515046: Photoshop Elements 13 issue

    Hi,I have an issue with your product (Photoshop Elements 13) and was wondering if you could help me. I had owned Photoshop Elements 11 for a number of years now and decided to upgrade to Elements 13 some 8 to 12 months ago.  Not sure when … I cannot recall ever receiving a product for the upgrade.  All was going well as I could open the Organizer and the Photo Editor with no problem in my upgraded Elements 13, until recently that is ,as I recently purchased a new laptop and transferred all the programs via Laplink, which is a pc to pc transfer program onto my new laptop, which this included my Adobe Elements 13.  When I opened the adobe Elements 13 on my new laptop, I could open the Organizer option okay, but when I came to the Photo Editor option it came up with an error message 213:19. I went on to the internet to find out what this was and it said that it was a signing in error message and that there was a patch for this. I down loaded the patch thinking this w

  • Issue#561440: Photoshop Elements - PS Elements Organiser - Issue with wrong date order in thumbnails

    I seem to have a problem with the date order with PS Elements 14 Organiser thumbnails and I wonder if this is a known bug.   If I select the order by Oldest then all Thumbnails are in the correct order.   However, if I select Newest then one thumbnail is then positioned in the wrong date order.  If delete this photo from the catalogue it moves another photo from near the bottom of the catalogue into that thumbnail position and leaves a blank space in the catalogue. If I change the date of the wrongly positioned photo thumbnail it then moves several photo thumbnails to the wrong position.  This problem doesn't occur if I set the the catalogue order to Oldest. This only started happening when I added the 2313th photo and edited it which created the 2314th photo.   I wonder if this is related to the size of the catalogue. I have tried  optimising the catalogue and renaming the thumb5.cache file but these didn't help. Note I am u

  • Issue#574782: Photoshop Elements - annoying catalog issue

    Whenever I'm going through a series of photos, and delete one (inc delete from hard-disk), the catalog flicks back to the start of the folder. This doesn't happen every time, but it is really really irritating, always having to scroll down to where you were. It does the same thing I've noticed whenever I've edited a photo - I save it and go back to the organiser - to find my catalog screen back at the start of the image series! Does anyone know how to stop this from happening?!

  • Issue#597671: After Effects - Photoshop files disappear. Network permissions issue LIE by Adobe.

    I just spent 30 min working on 3 photos and then exported them to my work folder on the network. When I opened the folder the files were GONE. Adobe blames the network permissions. BUT Photoshop the ONLY program that can't write files to network drives? If you look, the problem has been around for YEARS but Adobe can't figure it out. So they blame network and folder permissions. 

  • Issue#624873: Photoshop Elements - Issue With Copying and Pasting Background as a Layer

    I am using Photoshop Elements 14.  I have used Polygonal Lasso to select a portion of an image and put the cut out into a new layer.  I opened the image I want to use as the background to place the cut out onto.  I Select All then Copy and Paste it into the file with the cut out.  What appears as a layer for this background image in the cut out file is a tiny portion of the original image.  For example the original image is a whole landscape photo and all that pastes into background layer is a small section of the sky.  I have changed the resolution of both the original background photo and the file with the cut out to the same resolution and this did not help.  How can I get the whole background photo to appear as a layer in the Cut Out Photo file?

  • Issue#625109: Photoshop Elements - Brush size issue

    I can not get the brush size to change. It is a tiny crosshair and can not be seen as a larger and larger or larger circle (or whatever brush head I need ).  What is the problem with Elements? I can't do any work unless I can see the size of the brush.

  • Issue#638719: After Effects - Adobe Photoshop CC Paint Bucket and Eye Dropper Issue

    Hi guys, Recently I have noticed a little icon next to both my paint bucket and eyedropper tools in photoshop. I have no idea how to get rid of them and is slowing down my workflow massively as I cannot do certain things.   Any ideas? Kind regards, Sam

  • Issue#659501: Photoshop Elements - PSE10 issue working with layers

    PSE10 shuts down after working with layers.  Several times I have been almost done with a picture and recently when I click to add text, PSE editor shuts down with no error message.  It is just gone.  Wasting so much time and frustrating.  Any ideas?  I have updated latest software for Mac and have reinstalled PSE. 

  • Issue#671935: After Effects - PHOTOSHOP Guides - Simple issue, just can't find the answer [Guides underneath artbo

    I noticed working with artboards that the guides I drag are layered underneath the artboards I'm not currently using.  I have seen guides that are available to the workspace which are layered above all artboards.  What is the command to toggle between the two types of guides?

  • Issue#699430: Adobe - Surface Pro 4 and Photoshop CS6 issue

    When I attempted to use PS CS6 with my Surface Pro 4, in December of 2015, the menus and icons were too small.Has there been an update to either CS 6 or the Surface Pro 4 to allow this combination to work together.Thanks,Rozel

  • Issue#716152: Issue importing Photoshop file into Premiere Pro

    HELP PLEASE! I am a novice with a deadline. I have a black and white movie in Premiere Pro that I imported a scene from into Photoshop so that I could color it frame by frame. It took days but I am now done. I then exported the sequence as a video file (mp4) back into Premiere and that is where the trouble started. It successfully gave me a video to watch in premiere but the video plays out as a tiny window inside a black box. My first question.... HOW do I get this sequence back to the aspect ratio of the rest of the film?  My other concern is that the speed of the video seems off now? The photoshop footage all runs just a little faster than it does in the rest of the movie. I need to fix that. Please someone tell me how I can adjust the pace of the images. In photoshop it wanted to export video at 30 frames per second and I dropped it down to 24 frames but it still seems a tad too quick. If this something I can fix in photoshop or premiere? I will be eternally grateful

  • Issue#727840: Photoshop Elements - cd/dvd issue

    I go to back up my photos to a dvd. I do what I am supposed to do. Problem is the box where you have to click on the destination drive ( in this case, D ) is missing from the list. I can not burn anything to a disk now. What has happened to Elements? What can be done? I use Photoshop Elements 14 with Windows 10. ( there are more issues but I need help with this one first ).

  • Issue#730570: After Effects - nice issue when starting photoshop

    I leave for a cruise and take my laptop and Imake sure photoshop works, it does, I get on the boat and now nice I get thiserror with photoshop.   Since I can notreload photoshop since I am on a cruise how nice and I can not downloadanything, I expect 2 years free service since I use photoshop the mostwhen I amon the cruise and I can not use it since I get this error how nice when I use the program the most I get this crap, what a joke and I can not download it since I am on the boat now